Introduction:
The South African Depression and Anxiety Group (SADAG) is committed to protecting the privacy and confidentiality of individuals who contact us for support, whether through our helpline call center, email communications, or other channels. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with applicable data protection laws in South Africa, including the Protection of Personal Information Act (POPIA).
Collection of Personal Information:
SADAG collects personal information from individuals seeking support, including callers to our helpline, individuals who send emails requesting assistance, and those who participate in counseling sessions. The types of personal information we may collect include, but are not limited to, name, contact details (such as phone number and email address), demographic information, and details related to mental health concerns and treatment history.
Use of Personal Information:
Personal information collected by SADAG is used for the purpose of providing counseling, support, and referrals to individuals experiencing depression, anxiety, and related mental health issues. This includes responding to helpline calls, answering email inquiries, and facilitating counseling sessions. We may also use personal information to send informational emails about mental health resources, events, and initiatives, provided individuals have given their consent to receive such communications.
Disclosure of Personal Information:
SADAG may disclose personal information to third parties, including mental health professionals and referral organizations, for the purpose of providing appropriate support and assistance to individuals seeking help. We do not sell or rent personal information to third parties for marketing purposes. Additionally, SADAG may disclose personal information if required to do so by law or in response to legal proceedings.
Data Security and Retention:
SADAG implements appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Access and Control:
Individuals have the right to access, update, or request deletion of their personal information held by SADAG. To exercise these rights or to withdraw consent for the use of personal information for marketing purposes, individuals may contact us using the contact details provided below.
Contact Us:
If you have any questions or concerns about our Privacy Policy or the handling of personal information by SADAG, please contact us:
South African Depression and Anxiety Group (SADAG)
Address: Sandton, Gauteng
Phone: 011 234 4837
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Changes to Privacy Policy:
SADAG reserves the right to update or revise this Privacy Policy at any time. Any changes will be posted on our website, and individuals are encouraged to review this Policy periodically for updates.
This Privacy Policy was last updated on 1 July 2023.
